Strong customer service is of the highest importance to Virgo Networks. Our staff are trained to ensure that all customers receive the highest levels of service at all times, throughout the life of their chosen solution. Satisfied customers are key to our success, and for this reason our customers are at the forefront of everything we do.
All of our customers receive the highest levels of customer care, with all enquiries and support requests being directly answered by a member of staff with technical knowledge. We aim to answer all customer enquiries within 24 hours, and if needed we can agree to implement SLAs of up to 1 hour on support requests for clients who need the highest levels of availability and service.
Customer feedback is of great value to us - allowing us to shape the products we offer and the way we work around our customer's needs. Virgo Networks takes pride in maintaining open communication with our customers, and we always welcome new ideas and suggestions.